HRMS, payroll and ATS FAQs: straight answers, quickly.
Answers to the questions HR teams ask most about HRMS software, payroll, attendance and timesheets, expense management, AI recruitment, performance management, security and getting started with CollectivWork.
- 109 answered questions
- 7 topics
109 questions
Getting started & support
Learn more about Getting started & supportHow long does it take to get started with CollectivWork?
CollectivWork offers one-week onboarding: our team configures the platform around your policies, approval chains and organisation structure, imports your employee data and trains your HR team and managers.
What support does CollectivWork provide?
CollectivWork provides 24×7 support, implementation help and HR advisory, so your team has help with both the software and the HR processes it runs.
How is CollectivWork priced?
Pricing is tailored to your team and the suites you choose, with a free trial on every suite. See the pricing page or talk to our team for a quote.
Can CollectivWork be configured to our policies?
Yes. Policies, workflows, forms, approval levels and organisation structure are configured to match how your business works, without custom development.
Platform & HRMS
Learn more about Platform & HRMSWhat is an HRMS software?
HRMS software helps automate employee management, attendance, payroll, leave, and HR operations from one platform.
Which is the best HRMS software in India?
CollectivWork is one of the best HRMS software India.
Can I customize the HRMS?
Yes. We tailor workflows, approvals, attendance, leave policies, and HR processes to fit your business.
How can an HRMS help my business?
An HRMS simplifies everyday HR by managing employee data, attendance, payroll, leave, performance, and compliance through one connected platform, helping your business work more efficiently.
How do I choose the best HR software?
Look for HR software that offers customization, easy implementation, reliable support, employee self-service, payroll, attendance management, and the ability to grow with your business.
How does HRMS support remote teams?
An HRMS keeps remote teams connected by centralizing employee management, attendance, leave, approvals, documents, and communication in one secure platform, making collaboration simple from anywhere.
Can I choose between cloud and on-premises HRMS?
Yes. Whether you prefer the flexibility of the cloud or the control of an on-premises solution, CollectivWork lets you choose the deployment option that works best for your business.
Which is better: Cloud or On-Premises HRMS?
It depends on your business needs. Cloud HRMS offers flexibility and accessibility, while on-premises HRMS provides greater control over your infrastructure. CollectivWork supports both, so you can choose what works best for your organization.
How does payroll software work?
Payroll software automates salary calculations using attendance, leave, and employee data while managing statutory compliance such as PF, PT, ESI, TDS, and other payroll requirements for accurate processing.
Does CollectivWork include payroll software?
Yes. Our HRMS includes integrated payroll software to simplify payroll processing and improve accuracy.
What HR software is best for startups?
An HRMS that is easy to implement, flexible enough to support evolving processes, and scalable as the team grows. CollectivWork provides a flexible HRMS with customizable workflows, quick implementation, and ongoing support to help startups.
How can HR software help a growing startup?
It helps centralize employee information, streamline HR workflows, manage attendance and payroll, and create consistent processes as the team expands.
What is the best HRMS for SMEs?
The right HRMS should be affordable, customizable, easy to use, and capable of supporting growing teams and evolving HR processes. CollectivWork offers flexible HR software that adapts to your workflows, supports your growing workforce, and helps you build more structured HR operations.
Why should a growing business invest in HR software?
HR software helps create structured processes, improve efficiency, centralize workforce data, and support better people management as the business grows.
What HR software is best for large enterprises?
Enterprise HR software should support large workforces, complex workflows, multiple locations, advanced analytics, integrations, and scalable workforce management. CollectivWork provides detailed HR analytics and AI-powered reports to help enterprises make informed decisions and manage their teams effectively.
How can HR analytics help large enterprises?
HR analytics helps organizations understand workforce trends, identify patterns, generate reports, and make better-informed workforce and business decisions.
What is an HR-Tech ERP?
An HR-Tech ERP is one system that runs every people and work process in a business — HR operations, recruitment, payroll, attendance, expenses, performance, learning and project delivery — on a shared employee record. Instead of stitching together separate HR tools, every module reads and writes the same data, so approvals, reporting and compliance stay consistent.
What is the difference between an HRMS and an HR-Tech ERP?
An HRMS (human resource management system) covers core HR: employee records, attendance, leave and payroll. An HR-Tech ERP like CollectivWork includes the HRMS and extends it to talent acquisition, performance management, learning, expenses and project management, all connected through one employee record and one workflow engine.
Which products does the CollectivWork platform include?
CollectivWork has seven suites and 50+ modules: CollectivHR (HRMS, attendance, payroll, expenses, onboarding and offboarding), CollectivHire (AI-powered applicant tracking system), CollectivPerform (performance management), CollectivLMS (learning management system), Project Management, Workforce & Geo Tracking (field force, visits and live location), and CollectivCRM (coming soon). A mobile app gives employees and managers access on the go.
Can we start with one suite and add more later?
Yes. Every suite works on the same employee record, so teams usually begin with the suites they need most — often CollectivHR and CollectivHire — and add performance, learning or project management as they grow, without migrating data again. Our team can help plan the rollout.
Is CollectivWork available on mobile?
Yes. The CollectivWork mobile app covers attendance and geo-tagged check-ins, leave, payslips, approvals, expenses, goals and learning, so employees, managers and field teams can work from their phones.
How does CollectivWork keep employee data secure?
Access is controlled by role-based permissions, every action is recorded in audit logs, and data is protected with encryption in transit and at rest. CollectivWork is certified to ISO 27001 and ISO 9001:2015 and aligned with GDPR and India's DPDP Act.
Does CollectivWork integrate with other business tools?
Yes. CollectivWork offers open APIs and connectors for finance, identity, communication and BI tools, so data can flow to the systems you already use.
Core HR & employee lifecycle
Learn more about Core HR & employee lifecycleWhat is employee directory software?
Employee directory software is a solution that helps organizations organize and manage employee information in one centralized location. It typically includes employee profiles, contact information, departments, designations, reporting relationships, locations, and employment details.
What is an employee database?
An employee database is a centralized system used to store, organize, update, and manage employee information and records. An HRMS employee database can include personal details, employment information, organizational data, documents, attendance, leave, payroll, performance, and other relevant workforce information.
What information can be stored in an employee profile?
Depending on the organization’s configuration, an employee profile can include personal and contact information, employee ID, department, designation, reporting manager, work location, joining details, documents, attendance, leave, payroll, performance, and other employment-related information.
How does an employee directory help HR teams?
An employee directory provides HR teams with a centralized view of workforce information. It makes it easier to find employee records, understand organizational structures, manage employee information, and support everyday Core HR and workforce management activities.
Can CollectivWork manage employee information across multiple locations?
Yes. CollectivWork supports organizations managing employees across multiple companies, locations, departments, and teams. A centralized employee directory helps organizations maintain workforce information while providing access based on organizational structure and permissions.
Can the CollectivWork employee directory connect with other HRMS modules?
Yes. Employee information can serve as the foundation for connected HR processes including Core HR, employee onboarding, attendance management, leave management, payroll, performance management, document management, expense management, and project management.
Is an employee directory the same as an employee database?
Not exactly. An employee directory is primarily designed to help users find and view employee information, while an employee database is the broader system used to store and manage employee records. Within an HRMS, the employee directory can provide an accessible view of information stored in the centralized employee database.
What is Employee Onboarding Software?
Employee Onboarding Software helps organizations manage the process of bringing new employees into the organization, including employee information collection, document submission, joining formalities, onboarding tasks, approvals, and employee record creation.
Can CollectivWork manage both onboarding and offboarding?
Yes. CollectivWork supports both Employee Onboarding and Employee Offboarding, allowing HR teams to manage employee transitions throughout the employee lifecycle from one HRMS platform.
Can onboarding begin before the employee's joining date?
Yes. Pre-boarding activities can help HR collect information and complete relevant requirements before an employee's first working day.
Can recruitment and onboarding be connected in HRMS?
Yes. Connecting Recruitment Management Software with Employee Onboarding allows organizations to move relevant candidate information into the onboarding process and reduce duplicate data entry.
Can CollectivWork manage employee exits?
Yes. CollectivWork supports Employee Exit Management, including resignation workflows, notice periods, handover, clearances, exit tasks, and other configured offboarding requirements.
Can employees initiate their exit process?
Employee Self-Service can be used to support relevant employee-initiated exit activities and provide visibility into applicable offboarding requirements.
Can offboarding include knowledge transfer?
Yes. Knowledge transfer and handover activities can be incorporated into the employee offboarding workflow to help teams prepare for the employee's departure.
Can onboarding and offboarding connect with payroll?
Yes. Employee lifecycle processes can connect with Payroll Management, attendance, leave, and employee records, helping HR maintain consistent information during joining and exit processes.
Attendance & timesheets
Learn more about Attendance & timesheetsWhat is Attendance Management Software?
Attendance Management Software helps organizations record, track, and manage employee attendance, working hours, shifts, absences, overtime, and attendance-related requests from a centralized system. CollectivWork combines these capabilities with broader HRMS Software, allowing attendance information to connect with leave, payroll, employee records, and reporting.
How does biometric attendance work?
Biometric attendance uses connected biometric devices to record employee punches. CollectivWork can integrate with existing biometric systems and synchronize attendance information with employee records.
Can CollectivWork track attendance using GPS?
Yes. CollectivWork supports GPS attendance tracking, allowing organizations to configure location-based attendance requirements for employees working in the field, remotely, or across different work locations.
Does CollectivWork support face attendance?
CollectivWork supports face-based attendance tracking, giving organizations another way to manage employee attendance alongside biometric, mobile, IP-based, and location-based methods.
Can employees mark attendance from their mobile?
Yes. Employees can use authorized mobile attendance methods to mark attendance, making it suitable for remote employees, field teams, and distributed workforces.
Can attendance be connected with payroll?
Yes. CollectivWork connects attendance information with leave and payroll processes, helping HR manage payable days, overtime, attendance-related inputs, and payroll processing more efficiently.
Can CollectivWork manage multiple shifts?
Yes. Organizations can configure multiple shifts, shift timings, working hours, breaks, grace periods, shift assignments, and other attendance rules based on their workforce structure.
What is attendance regularization?
Attendance regularization allows employees to raise requests for missed punches, incorrect attendance entries, or other attendance discrepancies.
Can CollectivWork manage attendance across multiple locations?
Yes. CollectivWork supports attendance management across offices, branches, client locations, field sites, remote employees, and other work locations while keeping workforce information centralized.
What Is Timesheet and Task Management Software?
Timesheet and task management software helps businesses record employee work hours while also organizing the tasks those hours relate to and businesses can maintain better visibility into employee activities, task ownership, deadlines, workload, and time spent.
What is the difference between a timesheet and task management?
A timesheet records how employees spend their working time, while task management organizes what work needs to be completed, who is responsible for it, and its progress. Using both together can give managers a clearer picture of employee work and time.
Can managers see what tasks employees are working on?
Yes, Task management systems can provide managers with visibility into assigned work, ownership, deadlines, and progress. CollectivWork supports task management and workload visibility, helping managers maintain a more structured view of employee work.
Can timesheets help with workload planning?
Yes. When timesheet information is viewed alongside tasks and responsibilities, managers can better understand how employee time is being distributed. Timesheet systems are also commonly used for resource allocation and workforce planning.
Can employees update timesheets and tasks from mobile devices?
Yes. Employees can update timesheets and task-related information from mobile devices. This is especially useful for remote, hybrid, field, or travelling employees who may not always have access to a desktop. CollectivWork can be configured to support timesheet and task updates through mobile devices as well as the web, helping employees record work and time wherever they are.
What is the difference between attendance and timesheets?
Attendance records when an employee is present or working, while a timesheet records how working time is spent across tasks or activities.
Expense management
Learn more about Expense managementWhat is expense management software?
Expense management software helps businesses manage employee expenses, expense claims, approvals, reimbursements, policies, and reporting through one centralized system.
How does employee expense reimbursement work?
Employees submit their expense claims with the required details and supporting documents. The claim then moves through the configured approval workflow before being processed for reimbursement.
What types of expenses can employees claim?
Depending on company policies, employees can submit claims for business travel, meals, accommodation, fuel, transportation, client meetings, and other approved business expenses.
Can expense approval workflows be customized?
Yes. CollectivWork can support customized expense approval workflows based on your organization's departments, roles, policies, approval levels, and business requirements.
Can employees track their expense claims?
Yes. Employees can have visibility into the status of their submitted expenses, helping them track pending, approved, rejected, and reimbursed claims without constant follow-ups.
Can expense management be part of an HRMS?
Yes. Expense management can be part of an HRMS software platform, alongside employee management, payroll, attendance, leave, performance, and other workforce management processes.
How does expense management reduce manual work?
A centralized expense management system reduces dependence on spreadsheets, emails, physical receipts, and manual follow-ups by bringing expense submissions, approvals, tracking, and reporting into one platform.
Why should businesses use an employee expense management system?
An employee expense management system can help businesses simplify expense claims, improve approval visibility, maintain expense policies, organize reimbursement records, and give HR and finance teams better control over business expenses.
Recruitment & ATS
Learn more about Recruitment & ATSWhat is an applicant tracking system (ATS)?
An applicant tracking system is recruitment software that manages hiring from the job requisition to the offer. It posts jobs, collects applications from every source, screens and ranks candidates, schedules interviews, gathers feedback and tracks each candidate's stage. CollectivHire is an AI applicant tracking system that also connects hiring to budgets, approvals and your HRMS.
What is AI resume screening?
AI resume screening reads each resume against the job's requirements and ranks applicants by how well they match. In CollectivHire, every match score is explained with the candidate's strengths, potential gaps and the evidence in the resume, so recruiters can review a ranked shortlist instead of reading every application.
How does an ATS help recruitment teams?
An ATS helps teams keep job requirements and candidate information organised as hiring progresses. Instead of relying on separate files and conversations to understand each application, recruiters can work from a more connected view of the process.
Can CollectivHire manage multiple job roles in one requisition?
Yes. CollectivHire lets teams create one requisition for multiple job roles, helping them organise related hiring requirements together.
What AI-powered hiring features does CollectivHire include?
CollectivHire includes AI-powered candidate screening, interviews and assessments: AI resume screening with explainable match scores, AI screening calls that ask your questions and follow up on answers, AI-generated assessments and forms, and AI summaries of interview feedback. These features support recruitment teams as they review and evaluate applicants.
Does CollectivHire help manage candidates for future openings?
Yes. Its talent pool helps teams keep candidate and prospect information available for consideration when new requirements arise.
Can recruitment agencies be managed in CollectivHire?
Yes. CollectivHire helps recruitment teams organise agency-related hiring activity alongside job requirements, prospects and candidate data. This gives your team a clearer view of agency involvement and keeps information collected during the hiring process in one place.
How does AI telecalling work in CollectivHire?
When a candidate reaches a stage you choose, the AI recruiter calls them, asks the questions you configured in the languages you set up, follows up where an answer needs more detail, and records the conversation. It then scores the call, writes a summary and can move the candidate to the next step of the workflow.
Can each job have its own hiring workflow?
Yes. Workflows are built from triggers, conditions, AI actions, assessments, interviews, approvals, messages, document collection and offers. You can branch on scores, add steps for one team and reuse a standard workflow for the rest.
Does CollectivHire connect hiring to department budgets?
Yes. Requisitions are validated against the department's hiring budget before approval, utilisation alerts can notify the people you choose, and new requisitions can be blocked when the budget is exhausted.
What happens after a candidate accepts the offer?
Once the offer is accepted and documents are collected through the candidate portal, CollectivHire creates the employee in CollectivHR with the profile, offer and documents already filled in, so onboarding and payroll start without re-entering data.
What is a talent pool in recruitment?
A talent pool is a collection of candidates and prospects a recruitment team may consider for current or future roles. Maintaining one helps recruiters revisit people they already know when a relevant opening arises.
Can AI make the final hiring decision?
AI hiring tools can support tasks such as screening and assessment, but the final decision should involve review by the recruitment and hiring teams. In CollectivHire, AI-powered screening, interviews and assessments are positioned as tools that support candidate evaluation.
What should a business look for in an ATS?
Start with the hiring work your team needs to manage: requisitions, open jobs, candidate tracking, talent pools and evaluation. If you also work with agencies or hire for several roles under one requirement, check how the ATS handles those workflows before choosing a platform.
What is requisition management in recruitment?
Requisition management is how a business formally requests new hires before recruiting begins. A requisition records which roles are needed, how many openings each has, the department, location, hiring manager, target date and the reason for hiring, and is then routed for approval. In CollectivHire, approved requisitions become the jobs your recruiters work on.
Can one requisition cover multiple job roles?
Yes. CollectivHire lets you raise one requisition for several job roles, for example three Backend Engineers, two QA Engineers and one DevOps Engineer, with openings set per role. The whole request is reviewed and approved together, so related hiring stays organised under one plan.
How do hiring approval workflows work?
Requisitions and jobs move through the approvers you configure, such as a hiring manager, department head and HR. Each approver can approve or disapprove with comments, and items waiting on a decision appear under Pending for Approval. A job only goes live once it has been approved.
Can recruitment agencies work inside the ATS?
Yes. With Agency Management, external recruitment agencies can submit candidates against the jobs assigned to them. Their submissions sit in the same pipeline as your other candidates, and User Management controls what each agency can access.
What is AI candidate screening?
AI candidate screening reads each resume against the requirements of the job and suggests a fit score, highlighting the skills a candidate matches and the ones that are missing. In CollectivHire it helps recruiters decide who to review first in a large applicant list — the shortlisting decision always stays with your hiring team.
Can I conduct video interviews inside the ATS?
Yes. CollectivHire's Virtual Interview module lets recruiters, hiring managers and panel members interview candidates over live video directly inside the ATS portal. There are no separate meeting tools or links to manage, and the evaluation form sits right beside the call.
What are interview evaluation forms?
Interview evaluation forms are structured scorecards that interviewers complete for each round. In CollectivHire you configure the criteria, weightages and rating scale per job or round, every interviewer records their scores and feedback, and the results are saved to the candidate profile so the team can compare feedback side by side.
How does a talent pool help recruiters?
A talent pool is a central database of every candidate across jobs and sources. Recruiters can search it with keywords, match all keywords or exclude some, filter by hiring stage and use quick filters such as immediate joiners — so they can shortlist people already in the database before sourcing again.
Can jobs be published to job boards from the ATS?
Yes. Jobs can be published to job boards and your careers page from CollectivHire, and applications from job boards, the careers page, referrals and recruitment agencies flow back into the same job pipeline, so every candidate is tracked in one place.
What is pre-onboarding?
Pre-onboarding is the work that happens between a candidate accepting an offer and their first day: confirming the joining date, completing documents, sending welcome communication and getting the laptop, workstation, ID card and buddy ready. CollectivHire tracks this as a pre-joining checklist with an owner for each task, so HR can see what is done and what is still pending before Day 1.
How does candidate data collection work in an ATS?
Instead of chasing documents over email, HR sends the candidate a collection form through a link or the candidate portal. The candidate fills in personal, education, experience and bank details and uploads documents such as ID proofs and previous employment letters. Each document arrives in CollectivHire with a status, and HR marks it Verified or requests a re-upload.
Can offers go through approval before release?
Yes. When a candidate moves to the offer stage, the offer can be routed through approvals, for example the hiring manager and then HR, before it is released. Once it is out, the team can track its status as Offered, Accepted, Declined or Joined.
What recruitment reports can I track?
CollectivHire's dashboard and reporting cover pipeline by stage, source effectiveness, time spent in each stage and offer-to-join, along with recruiter and agency performance such as candidates sourced, interviews, offers and joinings. Reports can be exported for sharing.
Does hiring data carry into the HRMS after joining?
Yes. When a candidate joins, their details, joining date, verified documents and bank details carry into CollectivHR as an employee record, so HR does not need to re-key information collected during hiring. Onboarding then continues in CollectivHR.
Performance management
Learn more about Performance managementWhat is performance management software?
Performance management software is a system that helps organizations set goals, track progress, gather employee feedback and run performance reviews in one place. Instead of appraisals living in spreadsheets and email, an employee performance management system keeps expectations, evidence, ratings and development actions on a single employee record — usually as part of a wider HRMS software platform.
What features should a performance management system include?
At a minimum, look for goal management and OKR software capabilities, KRAs with weightage, configurable appraisal cycles, self and manager reviews, 360° and continuous employee feedback, performance improvement plans, incentive and recognition handling, and performance analytics. Configurable rating scales, approval workflows and role-based access matter just as much, because every organization evaluates performance differently.
How does performance management software improve employee performance?
It makes expectations explicit and progress visible. Employees can see their goals, KRAs and how they are tracking; managers get early warning when a goal is at risk instead of discovering it at year end; and feedback is captured through the year rather than recalled in one sitting. Because reviews are grounded in real delivery data, conversations focus on what to improve next.
Can performance management software manage goals, KRAs and OKRs?
Yes. CollectivPerform supports goals, KRAs, KPIs and OKRs together — organization objectives can cascade to teams and individuals, each goal can carry weightage and a measure, and progress can be updated as work happens. Goals can be cascaded from the top, owned by managers or selected from a governed KRA library per role.
How does performance management support employee development?
Review outcomes become next steps: development areas recorded in the review, learning assigned against a skill gap, a structured performance improvement plan where one is needed, and recognition or incentives where targets are exceeded. Because performance sits alongside employee, project and learning information, development plans are based on the full picture of someone's contribution.
Can CollectivWork customize performance appraisal processes?
Yes. Review cycles, rating scales, performance forms, parameters and weightage, approval workflows, feedback processes and employee groups are all configurable — so engineering, sales, field teams and leadership can each run the appraisal structure that suits them while reporting into one performance management system.
Can performance management software manage employee goals, KRAs, and OKRs?
Yes. Performance management software can help organizations define, assign, track, and evaluate employee goals, Key Result Areas (KRAs), and Objectives and Key Results (OKRs). By connecting individual goals with team and organizational objectives, it gives employees greater clarity on priorities while helping managers monitor progress and outcomes.
What is OKR management software?
OKR management software helps organizations define objectives and the measurable key results that show progress against them. Objectives are set at company level and cascaded to departments, teams and individuals, so every employee can see how their key results roll up to a larger priority. Through the cycle it tracks progress, owners and check-ins, giving leadership a live view of which objectives are advancing and which need attention.
What is KRA management?
KRA management is how an organization defines and evaluates the Key Result Areas attached to each role — the core responsibilities an employee is accountable for and the outcomes expected from them. Each KRA carries an expected outcome, a weightage and a way of measuring progress, so different roles can be assessed against criteria that suit the work they actually do, rather than a single generic template.
What is an appraisal cycle?
An appraisal cycle is the defined period over which employee performance is evaluated, such as annual, half-yearly or quarterly. The cycle structures the evaluation using review forms, rating scales, self-appraisals, manager reviews, peer reviews and approval workflows, so every employee is assessed through the same documented process and the outcome is recorded against their performance history.
Can different employee groups have different appraisal cycles?
Yes. CollectivWork supports configurable performance processes based on organizational requirements, so review cycles, forms, rating scales, workflows and performance parameters can differ between employee groups. Teams that are reviewed quarterly can run alongside teams on an annual or half-yearly cycle within the same performance management system.
How does performance management software help improve employee performance?
Performance management software helps improve employee performance by giving employees clear goals and expectations, enabling regular feedback, tracking progress, and identifying areas for improvement. Managers can use performance data to recognize achievements, address performance gaps, and provide timely coaching and development support.
How can performance management software support employee development and growth?
Performance management software can turn performance data into actionable development insights by identifying employee strengths, skill gaps, and areas for improvement. Organizations can use these insights to support learning and development, upskilling, career growth, coaching, and personalized development plans, making performance management an ongoing employee growth process rather than a once-a-year review.
What is a Performance Improvement Plan (PIP)?
A Performance Improvement Plan is a structured process for addressing performance that needs attention. It records the specific performance gap, the expected outcome for each improvement area, a start date and review date, and the checkpoints along the way. Because progress is tracked against the plan rather than discussed informally, both the employee and the manager can see what is expected, what has improved, and what the outcome was at the review.
What is 360-degree feedback?
360-degree feedback gathers input on an employee from several stakeholders — their manager, peers, people they work with across teams, and the employee themselves through a self-appraisal. Because it draws on more than one perspective, it creates a broader view of employee performance than a single manager assessment, surfacing strengths and development areas that one viewpoint alone might miss.
What is continuous performance management?
Continuous performance management keeps performance conversations active throughout the year instead of relying only on an annual appraisal. Regular check-ins, ongoing feedback, goal updates and shorter review cycles mean progress is discussed while work is happening, so employees know where they stand and managers can recognize achievements or address problems when they arise rather than months later.
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